Advanced Tech Repair Specialist

Best Buy; Frisco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Frisco, TX. You will diagnose, troubleshoot, and repair computers and devices, delivering exceptional customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You will perform repairs by following procedures and appear flexible for scheduling, including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech

Troubleshooting

Customer interaction

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Frisco, TX. You will diagnose, troubleshoot, and repair computers and devices, delivering exceptional customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You will perform repairs by following procedures and appear flexible for scheduling, including holidays, nights, and weekends.