Advanced Repair Technician - Diagnostics & Support

Best Buy; Cedar Park (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mental-w

Job summary

Best Buy in Cedar Park, TX is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair customers’ computers and devices in-store. You will listen to customers, diagnose issues and guide repairs following established Geek Squad procedures to help clients get the most from their technology.

Join a team that values hands-on problem solving, ongoing training and strong customer service.

Qualifications

• Six months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech issues

Troubleshooting devices

Consumer electronics knowledge

Job description

Best Buy in Cedar Park, TX is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair customers’ computers and devices in-store. You will listen to customers, diagnose issues and guide repairs following established Geek Squad procedures to help clients get the most from their technology.

Join a team that values hands-on problem solving, ongoing training and strong customer service.