Advanced ServiceNow ITOM/CMDB Consultant

EY; Chicago (IL); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical/dental coverage

Pension/401(k)

Paid time off

Job summary

EY seeks a Senior ServiceNow Consultant to lead ITOM/CMDB transformation efforts from Chicago, guiding UI/backend work and cross-functional teams. You will drive client outcomes and partner with stakeholders to deliver robust solutions.

You will gather requirements, design interfaces, and produce high-quality artifacts while navigating agile and waterfall delivery models. Regular client travel is expected.

Qualifications

• Bachelor's degree required in CS, ISM, engineering or related field.
• 2–4 years ServiceNow ITOM/CMDB project experience.
• CSA, CAD or equivalent certifications preferred.
• 3+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery across design, configuration and deployment.
• Mentor a multi-disciplinary team of 3–5 resources including offshore members.
• Facilitate workshops and align solutions with business objectives.
• Travel to meet clients as needed.

Skills

ITOM/CMDB

Team leadership

Client relationships

Waterfall/Agile

UI development

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

EY seeks a Senior ServiceNow Consultant to lead ITOM/CMDB transformation efforts from Chicago, guiding UI/backend work and cross-functional teams. You will drive client outcomes and partner with stakeholders to deliver robust solutions.

You will gather requirements, design interfaces, and produce high-quality artifacts while navigating agile and waterfall delivery models. Regular client travel is expected.