Night-Shift Advanced Patient Services Specialist

Mercy; St. Louis (MO); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy seeks an Advanced Patient Services Representative to manage patient interactions, administrative tasks, and provide exceptional customer service. This part-time role supports clinic operations with a focus on accuracy, confidentiality, and courteous communication.

Qualifications include a high school diploma and experience in patient services. The position requires night hours (11 PM–7 AM), 16 hours weekly, and alternating weekends/holidays, with Mercy benefits and team-based care emphasis.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.

Responsibilities

• Manage patient interactions, scheduling, and administrative tasks to support clinic operations.
• Maintain patient privacy and adhere to privacy policies and procedures.
• Respond to patient inquiries and provide professional, timely assistance.
• Escalate complex issues to appropriate personnel as needed.

Skills

Medical terminology

Insurance practices

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy seeks an Advanced Patient Services Representative to manage patient interactions, administrative tasks, and provide exceptional customer service. This part-time role supports clinic operations with a focus on accuracy, confidentiality, and courteous communication.

Qualifications include a high school diploma and experience in patient services. The position requires night hours (11 PM–7 AM), 16 hours weekly, and alternating weekends/holidays, with Mercy benefits and team-based care emphasis.