Advanced Patient Services Rep — Scheduling & Care Support

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy seeks an Advanced Patient Services Representative to ensure smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This role emphasizes professionalism, strong communication, and the ability to handle inquiries with tact, ensuring accurate data entry and confidentiality in a patient-focused environment.

The position requires proficiency in PSR competencies, and experience is verified by the department

Qualifications

• High school diploma or equivalent.
• Experience: PSR competencies verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong communication and customer service skills.

Responsibilities

• Manage patient interactions and scheduling with professionalism.
• Handle administrative tasks and documentation with accuracy.
• Maintain patient confidentiality and privacy in daily operations.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Problem resolution

Education

High school diploma

Job description

Mercy seeks an Advanced Patient Services Representative to ensure smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This role emphasizes professionalism, strong communication, and the ability to handle inquiries with tact, ensuring accurate data entry and confidentiality in a patient-focused environment.

The position requires proficiency in PSR competencies, and experience is verified by the department