Advanced Patient Access Specialist

mercy; United States; Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Vision coverage

Paid time off

Tuition assistance

Zusammenfassung

Mercy is seeking an Advanced Patient Services Representative to support clinic operations by coordinating patient interactions, handling administrative tasks, and delivering outstanding customer service. The role requires professionalism, clear communication, and the ability to manage multiple responsibilities efficiently.

You will work with clinicians and staff to ensure accurate information, scheduling, and documentation while maintaining patient privacy and empathy under pressure.

Qualifikationen

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Aufgaben

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service.
• Address patient inquiries and concerns with tact and diplomacy.

Ausbildung

High school diploma or equivalent

Experience with Patient Services Representative roles

Proficiency in medical terminology

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Privacy and confidentiality

Adaptability

Problem solving

Jobbeschreibung

Mercy is seeking an Advanced Patient Services Representative to support clinic operations by coordinating patient interactions, handling administrative tasks, and delivering outstanding customer service. The role requires professionalism, clear communication, and the ability to manage multiple responsibilities efficiently.

You will work with clinicians and staff to ensure accurate information, scheduling, and documentation while maintaining patient privacy and empathy under pressure.