Advanced Patient Services Specialist: Compassion & Care

MHM Support Services; Neosho (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, administrative tasks, and delivering excellent customer service. The role requires professionalism, strong communication, and efficiency in handling multiple duties.

Minimum qualifications include a high school diploma or equivalent and proven competency as a PSR or Advanced PSR.

Qualifications

• High school diploma or equivalent is required.
• Experience in Patient Services Representative roles or Advance Patient Services Representative competencies as verified by leadership.
• Strong communication, customer service, and professional demeanor are essential.

Responsibilities

• Manage patient interactions and administrative tasks to support clinic operations.
• Provide exceptional customer service to patients and visitors.
• Maintain patient privacy and confidentiality in line with policies.
• Accurately enter data and schedule appointments; handle inquiries with diplomacy.

Skills

Patient communication

Administrative tasks

Data entry

Privacy and confidentiality

Professionalism under pressure

Education

High school diploma or equivalent

Tools

Basic computer skills (data entry, word processing)

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, administrative tasks, and delivering excellent customer service. The role requires professionalism, strong communication, and efficiency in handling multiple duties.

Minimum qualifications include a high school diploma or equivalent and proven competency as a PSR or Advanced PSR.