Advanced Patient Services Specialist

Mercy Co; Neosho, Northern (MO, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

The Advanced Patient Services Representative at Mercy plays a crucial role in ensuring smooth clinic operations by managing patient interactions, administrative tasks, and delivering exceptional customer service.

This position requires professionalism, strong communication, accuracy, confidentiality, and the ability to handle a variety of duties under pressure; Mercy offers a comprehensive benefits package including medical, dental, vision, PTO, tuition support, and retirement plans.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Excellent verbal and written communication skills.
• Proficiency in data entry and word processing.
• Excellent customer service, empathetic and professional.
• Accuracy and attention to detail entering patient information.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to work under pressure.
• Problem resolution and escalation as needed.

Responsibilities

• Manage patient interactions and scheduling.
• Handle administrative tasks with accuracy.
• Provide exceptional customer service to patients and visitors.
• Maintain patient confidentiality and privacy.
• Escalate complex issues to appropriate personnel.

Skills

Medical terminology

Insurance knowledge

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Privacy policy

Adaptability

Work under pressure

Problem solving

Education

High school diploma or equivalent

Job description

The Advanced Patient Services Representative at Mercy plays a crucial role in ensuring smooth clinic operations by managing patient interactions, administrative tasks, and delivering exceptional customer service.

This position requires professionalism, strong communication, accuracy, confidentiality, and the ability to handle a variety of duties under pressure; Mercy offers a comprehensive benefits package including medical, dental, vision, PTO, tuition support, and retirement plans.