Advanced Medical Support Coordinator – Clinic Operations

US-Department-of-Veterans-Affair; Knoxville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs collaborates with the healthcare team to provide a robust interdisciplinary approach to care.

The position involves receipt, intake, and indexing of health and administrative information, with emphasis on accuracy and timeliness in a veteran-focused clinic. Applicants must meet basic requirements; experience is not required.

Qualifications

• No experience required; basic requirements describe entry to GS-06 level.
• Strong English proficiency in speaking and writing.
• Ability to document and verify patient information clearly.

Responsibilities

• Receive, intake, and index health and administrative information.
• Collaborate with clinicians and care teams to support interdisciplinary care.
• Coordinate emergency and non-emergency transfers to other facilities.
• Verify demographics and insurance information at patient check-in.
• Monitor and manage appointment requests from multiple electronic sources.

Skills

Scheduling appointments

Team collaboration

Communication

Education

High school diploma or GED

Job description

The Advanced Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs collaborates with the healthcare team to provide a robust interdisciplinary approach to care.

The position involves receipt, intake, and indexing of health and administrative information, with emphasis on accuracy and timeliness in a veteran-focused clinic. Applicants must meet basic requirements; experience is not required.