Advanced Medical Support Assistant: Scheduling & Care

US-Department-of-Veterans-Affair; North Chicago (IL); On-site; USD 43,000 - 54,000; Full time

Job summary

Captain James A Lovell Federal Health Care Center is seeking an Advanced Medical Support Assistant at GS-6 level in the Group Practice Management Department. The role involves front-desk duties, scheduling, and coordinating patient care across multiple teams.

The position requires proficiency in English, strong organizational skills, and the ability to work within VA guidelines for scheduling and patient processing.

Qualifications

• Experience advising clinical staff on administrative processes.
• Ability to answer phones, greet patients, relay messages, and schedule/modify appointments.
• Demonstrated knowledge of scheduling guidelines and patient check-in procedures.

Responsibilities

• Answer phones and greet patients, relay messages to staff.
• Schedule, cancel, or reschedule appointments and consults.
• Verify provider orders and manage demographics/insurance data at check-in.
• Coordinate transfers to VA facilities or private hospitals.

Skills

Collaborate with clinicians

Prioritize and organize work

Written and verbal communication

Healthcare process knowledge

Policies and procedures knowledge

Medical Terminology

Job description

Captain James A Lovell Federal Health Care Center is seeking an Advanced Medical Support Assistant at GS-6 level in the Group Practice Management Department. The role involves front-desk duties, scheduling, and coordinating patient care across multiple teams.

The position requires proficiency in English, strong organizational skills, and the ability to work within VA guidelines for scheduling and patient processing.