Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Bonham (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an administrative support assistant to assist in patient care operations across inpatient, outpatient, and ancillary services.

The role involves front desk duties, scheduling, and data entry in various patient information systems. The position requires high school completion, English proficiency, and the ability to manage appointments and patient communications.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Skill in recording patient messages and understanding physician requests for follow-up care.
• Ability to interact courteously with individuals from varying backgrounds to facilitate care.
• Ability to use office software and systems to support patient care and scheduling.

Responsibilities

• Perform front desk duties and greet visitors for MSA unit.
• Schedule and reschedule patient appointments per national guidelines.
• Review patient records and insurance verification for scheduling.
• Enter and retrieve sensitive patient information in electronic health records and scheduling systems.
• Coordinate communication between clinics and outside providers.

Skills

Medical terminology

Communication with patients

Interpersonal skills

Office automation

Education

High school diploma or GED

One year of education above high school

Two years of education above high school

Tools

Vista

CPRS

Microsoft Word

Excel

Job description

U.S. Department of Veterans Affairs is seeking an administrative support assistant to assist in patient care operations across inpatient, outpatient, and ancillary services.

The role involves front desk duties, scheduling, and data entry in various patient information systems. The position requires high school completion, English proficiency, and the ability to manage appointments and patient communications.