Advanced Medical Scheduling & Care Coordinator

U.S. Department of Veterans Affairs; North Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Federal pension

Federal health/vision/dental insurance

Federal 401K with VA matching

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant at the Captain James A Lovell FHCC within the Group Practice Management Department.

The role spans Centralized Scheduling, Medical Home Port Clinics, Immunization, Referral Management, and Community Care across multiple VA facilities. Responsibilities include managing appointments, updating patient demographics, coordinating transfers, and supporting care delivery with Cerner, JLV, and other EHR systems.

Qualifications

• Experience and Education - (1) Experience - no experience OR - (2) Education - High school diploma - GED equivalency or proficiency certificate from a State or territorial-level Board or Department of Education

Responsibilities

• Uses window-based applications (Outlook, Excel, Word) in daily duties
• Schedules, cancels, and reschedules patient appointments and/or consults
• Verifies and updates demographics and insurance information during check-in
• Coordinates administrative functions for transfers between VA facilities or private hospitals
• Communicates with the interdisciplinary team to ensure timely patient care
• Prints After Visit Summaries and transmits results as needed
• Manages appointment workloads and patient flow across clinics

Skills

Collaboration across disciplines

Prioritization

Written and verbal communication

Customer service

Electronic health records familiarity

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Cerner

Joint Legacy Viewer (JLV)

DoD Genesis

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant at the Captain James A Lovell FHCC within the Group Practice Management Department.

The role spans Centralized Scheduling, Medical Home Port Clinics, Immunization, Referral Management, and Community Care across multiple VA facilities. Responsibilities include managing appointments, updating patient demographics, coordinating transfers, and supporting care delivery with Cerner, JLV, and other EHR systems.