Advanced Medical Support Assistant – Remote Eligible

U.S. Department of Veterans Affairs; West Haven (CT); Hybrid; USD 42,000 - 62,000; Full time

Job summary

U.S. Department of Veterans Affairs in West Haven, CT is seeking an Advanced Medical Support Assistant within the Health Administration Section.

The role supports the Primary Care Department through clinic profile management, appointment scheduling, patient data collection, and multi-channel communications, ensuring accurate data entry into VISTA and timely document imaging. The position emphasizes high-volume scheduling, exceptional customer service, and collaboration across clinicians to

Qualifications

• High level customer service skills evidenced by daily interaction with clinicians, patients, families and coworkers.
• Clinical scheduling and coordinating across inputs (in person, phone, IM).
• Proficiency with clinic scheduling software and data entry.

Responsibilities

• Serve as Advanced Medical Support Assistant in a VA Medical Center.
• Provide administrative support to the assigned section.
• Manage appointments and clinic profile related tasks.
• Collect and update insurance information for Veterans and others.
• Screen calls, provide information, and route requests per privacy rules.
• Enter data into VISTA and scan documents within 24 hours.
• Promote MyHealthyVet usage and kiosk utilization.
• Assist with Community Care referrals and patient communications.
• Pre-register Veterans at check-in and manage patient demographics.
• Support daily operations and handle office supplies.

Skills

Customer service

Communication

Clerical skills

Multi-input coordination

Office etiquette

Education

High school diploma / GED

Tools

VISTA

VISTA Imaging

MyHealthVet MHAV/MHV

Job description

U.S. Department of Veterans Affairs in West Haven, CT is seeking an Advanced Medical Support Assistant within the Health Administration Section.

The role supports the Primary Care Department through clinic profile management, appointment scheduling, patient data collection, and multi-channel communications, ensuring accurate data entry into VISTA and timely document imaging. The position emphasizes high-volume scheduling, exceptional customer service, and collaboration across clinicians to