Advanced Medical Support Assistant - Intake & Scheduling Pro

U.S. Department of Veterans Affairs; West Haven (CT); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Federal benefits package

Résumé du poste

U.S. Department of Veterans Affairs is seeking an Advance Medical Support Assistant at the VA Connecticut Healthcare System, West Haven Campus. The role supports the Intake Unit within the Health Administration Section, handling appointment scheduling, patient check-in, and eligibility processing.

The position requires excellent customer service, clinic experience, and strong data entry skills. It offers a full-time schedule, competitive pay, and federal benefits. Telework is not available.

Qualifications

• High school diploma or GED is required.
• U.S. citizenship; English proficiency; ability to work with clinicians and Veterans.
• Experience preferred in a clinic or hospital setting with high-volume scheduling.

Responsabilités

• Assist intake in Health Administration Section by managing appointments and referrals.
• Collect and update Veteran insurance information and demographics.
• Answer calls and provide information per privacy rules.
• Enter data into VISTA and scan documents within 24 hours.
• Promote MyHealthyVet and kiosks usage.
• Handle patient inquiries and schedule emergent/urgent care as needed.
• Pre-register Veterans during check-in and contact Veterans prior to visits.

Connaissances

Customer service

Clerical experience

Communication skills

Coordination across disciplines

Data entry / keyboarding

Formation

High school diploma or GED

Outils

VISTA Scheduling software

VISTA Imaging

MyHealthyVet portal

Description du poste

U.S. Department of Veterans Affairs is seeking an Advance Medical Support Assistant at the VA Connecticut Healthcare System, West Haven Campus. The role supports the Intake Unit within the Health Administration Section, handling appointment scheduling, patient check-in, and eligibility processing.

The position requires excellent customer service, clinic experience, and strong data entry skills. It offers a full-time schedule, competitive pay, and federal benefits. Telework is not available.