Advanced Medical Support Assistant: Clinic Scheduling

U.S. Department of Veterans Affairs; Burlington (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) for the Burlington Lakeside VA Clinic in Burlington, VT.

The role provides administrative support to the assigned clinic section and handles multiple inputs (in person, phone, messages) with timely resolution. Responsibilities include clinic profile management, collecting insurance information, scheduling, data entry into VISTA, promoting MyHealthyVet, and coordinating Community Care referrals while maintaining

Qualifications

• High school diploma or GED; English proficiency required.
• Experience not required for entry level; strong customer service skills preferred.
• Ability to collaborate with clinicians and communicate with patients and staff.

Responsibilities

• Supports clinics with profile management and scheduling.
• Collects and updates insurance information for Veterans and families.
• Prepares correspondence and memos as needed.
• Screens calls and routes requests per privacy rules and clinic processes.

Skills

Customer service

Communication

Organizational skills

English proficiency

Education

High school diploma or GED

Tools

VISTA scheduling

VISTA Imaging

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) for the Burlington Lakeside VA Clinic in Burlington, VT.

The role provides administrative support to the assigned clinic section and handles multiple inputs (in person, phone, messages) with timely resolution. Responsibilities include clinic profile management, collecting insurance information, scheduling, data entry into VISTA, promoting MyHealthyVet, and coordinating Community Care referrals while maintaining