Advanced Medical Support Assistant: Patient Scheduling

U.S. Department of Veterans Affairs; Scottsdale (AZ); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Federal health insurance

Retirement benefits

Job summary

The U.S. Department of Veterans Affairs is hiring an Advanced Medical Support Assistant (AMSA) for the Phoenix VA Health Care System, located at the Northeast Phoenix VA Clinic, Scottsdale, AZ.

The AMSA will handle scheduling, patient communications, and administrative tasks to support veteran care. Typical duties include scheduling, verifying orders and demographics, processing secure messaging, and ensuring readiness for patient visits.

Responsibilities

• Schedule appointments and verify provider orders per scheduling guidelines.
• Communicate with patients to obtain required information for care.
• Manage follow-up care, tests, and return to clinic orders.
• Verify demographics and insurance information in patient systems.
• Process secure messages and ensure readiness of pre-appointment information.
• Provide front-line customer service and resolve issues.

Skills

Customer service

Scheduling

Communication

Tools

MyHealtheVet

Job description

The U.S. Department of Veterans Affairs is hiring an Advanced Medical Support Assistant (AMSA) for the Phoenix VA Health Care System, located at the Northeast Phoenix VA Clinic, Scottsdale, AZ.

The AMSA will handle scheduling, patient communications, and administrative tasks to support veteran care. Typical duties include scheduling, verifying orders and demographics, processing secure messaging, and ensuring readiness for patient visits.