Advanced Medical Support Assistant - Scheduling & Access

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The Technology - Innovation - and Development Service at the U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to act as the primary scheduler for consults and the first point of contact for patients and community partners.

The AMSA coordinates clerical functions of consults and supports a broad range of administrative duties in an interdisciplinary environment to ensure timely access to care.

Qualifications

• High school diploma or equivalent is required.
• Experience with scheduling across interdisciplinary care is preferred.
• Proficient in medical terminology and patient communications.

Responsibilities

• Completes in-patient and out-patient consult scheduling needs.
• Serves as the primary point of contact for incoming calls.
• Coordinates with care line management to review clinic utilization and wait times.
• Develops and maintains communications with patients and community partners.
• Adjusts workflow to meet team and patient needs.

Skills

Advanced health care process knowledge

Interdisciplinary coordination

Medical terminology proficiency

Strong communication skills

Prioritization and organization

Customer service excellence

Education

High school diploma

GED or Prov certificate

Tools

MyHealthyVet

Electronic Health Records (EHR)

Job description

The Technology - Innovation - and Development Service at the U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to act as the primary scheduler for consults and the first point of contact for patients and community partners.

The AMSA coordinates clerical functions of consults and supports a broad range of administrative duties in an interdisciplinary environment to ensure timely access to care.