Veterans Health Access Coordinator

U.S. Department of Veterans Affairs; San Antonio (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Telework: Ad-hoc

Paid Time Off: 37–50 days/year

Parental Leave

Federal pension and 401(k)

Job summary

U.S. Department of Veterans Affairs seeks an experienced Medical Support Assistant (Advanced) to provide high-level administrative support in a Veterans health contact center.

You will coordinate access to care across clinics, specialties, and community resources, handle calls and secure messages, schedule appointments, verify patient data, and route clinical concerns to care teams. The role requires independent judgment, knowledge of health care processes, and strong customer service skills to

Qualifications

• Advanced knowledge of the health care process and patient access coordination.
• Ability to collaborate with diverse clinical teams to ensure timely care.
• Excellent written and oral communication across multiple channels.

Responsibilities

• Coordinate access to care across clinics and community resources.
• Schedule, adjust, and track appointments and consults.
• Verify patient information and update records for accuracy.
• Respond to inquiries and route clinical questions to appropriate staff.
• Provide professional customer service and resolve access issues.

Skills

Advanced health-care process knowledge

Interdisciplinary coordination

Prioritization and organization

Effective communication

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs seeks an experienced Medical Support Assistant (Advanced) to provide high-level administrative support in a Veterans health contact center.

You will coordinate access to care across clinics, specialties, and community resources, handle calls and secure messages, schedule appointments, verify patient data, and route clinical concerns to care teams. The role requires independent judgment, knowledge of health care processes, and strong customer service skills to