Advanced Medical Access Coordinator

U.S. Department of Veterans Affairs; Rochester (MN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Federal benefits

Job summary

The U.S. Department of Veterans Affairs, Minneapolis VA Health Care System, is seeking an Advanced Medical Support Assistant in the Primary Care Medicine service line. The incumbent helps resolve access, customer service, patient flow, revenue, and data validation issues with clinical and administrative staff.

Responsibilities include coordinating schedules, greeting patients, handling calls, and supporting interdisciplinary care delivery to ensure timely and quality patient care.

Qualifications

• Experience coordinating with clinical staff and scheduling across care delivery models.
• Ability to communicate with internal and external customers professionally.
• Knowledge of scheduling guidelines and patient flow processes.
• Familiarity with VA scheduling directives and patient demographics handling.

Responsibilities

• Greet patients and answer phones, relay messages to staff.
• Schedule, cancel, or reschedule appointments and consultations.
• Monitor appointment requests from multiple sources and update demographics.
• Assist in coordinating transfers to VA facilities or external providers.
• Participate in team huddles and daily operations to optimize patient flow.

Skills

Team collaboration

Prioritization

Communication

Interdisciplinary coordination

Customer service

Education

High School Diploma or GED

One year of experience GS-05 equivalent

Job description

The U.S. Department of Veterans Affairs, Minneapolis VA Health Care System, is seeking an Advanced Medical Support Assistant in the Primary Care Medicine service line. The incumbent helps resolve access, customer service, patient flow, revenue, and data validation issues with clinical and administrative staff.

Responsibilities include coordinating schedules, greeting patients, handling calls, and supporting interdisciplinary care delivery to ensure timely and quality patient care.