Advanced Medical Access & Care Coordinator

US-Department-of-Veterans-Affair; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) in a Veterans health contact center. You will coordinate access to care, schedule appointments, verify patient information, and route clinical concerns to the care team.

The role requires advanced administrative skills, independent judgment, and strong communication with clinicians and patients to ensure timely, accurate care.

Qualifications

• One year of creditable experience equivalent to GS-05.
• Advanced knowledge of scheduling across care delivery and access to care.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of clinicians to meet team goals.
• Ability to set priorities and organize work to meet deadlines.

Responsibilities

• Provide advanced administrative support in a Veterans health contact center.
• Coordinate access to care across clinics, specialties and community resources.
• Handle calls and secure messages; schedule/adjust appointments and consults.
• Verify patient information and process records and refill requests.
• Route clinical concerns and resolve access issues; communicate with the care team.

Skills

Advanced health care process knowledge

Policies and procedures

Medical terminology

Interdisciplinary communication

Prioritization and organization

Effective written/verbal communication

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) in a Veterans health contact center. You will coordinate access to care, schedule appointments, verify patient information, and route clinical concerns to the care team.

The role requires advanced administrative skills, independent judgment, and strong communication with clinicians and patients to ensure timely, accurate care.