Advanced In-Store Tech Repair Specialist

Best Buy

Bloomington (IN)

On-site

USD 22,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy's Bloomington, IN Geek Squad Advanced Repair Technician role invites you to diagnose, troubleshoot, and repair computers and other devices at the store, delivering excellent customer experiences by listening to needs and partnering with other Agents.

You’ll document repairs with the team, follow established procedures, stay current with training and certifications, and maintain a flexible schedule that includes evenings, weekends, and holidays, with opportunities for growth within Best

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.
Ability to work a flexible schedule including holidays, nights and weekends.