Advanced In-Store Tech Repair Specialist

Best Buy; Mount Laurel Township (NJ); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Paid time off

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our Mount Laurel store. You will diagnose, troubleshoot, and repair customer devices while delivering exceptional service and partnering with other Geek Squad Agents.

Your role includes documenting requests and repairs and ensuring timely completion of tasks. In this position, you will stay current on knowledge and certifications through ongoing training and maintain strong customer relationships through clear

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing technology

Troubleshooting

Repairing devices

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our Mount Laurel store. You will diagnose, troubleshoot, and repair customer devices while delivering exceptional service and partnering with other Geek Squad Agents.

Your role includes documenting requests and repairs and ensuring timely completion of tasks. In this position, you will stay current on knowledge and certifications through ongoing training and maintain strong customer relationships through clear