In-Store Advanced Tech Repair Specialist

Best Buy

Dublin (OH)

On-site

USD 22,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Leaves of absence guidance

Job summary

Best Buy in Dublin, OH, is looking for a Geek Squad Advanced Repair Technician to diagnose, repair and support customers’ devices at our local store. You will work with fellow agents to provide excellent customer experiences by listening to their needs and solving technical challenges.

You’ll follow established procedures, perform repairs, and maintain clear documentation while staying current with training and certifications.

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.
Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.