Advanced Electronics Repair Technician

BrassRing, LLC; Ankeny (IA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store in Ankeny. You’ll diagnose, repair, and support customers’ computers and devices, delivering friendly, solution-focused service in person and over the phone.

You’ll work with fellow agents, follow repair procedures, and keep customers informed while building your technical expertise through ongoing training and certifications. Flexible scheduling is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Repair skills

Customer service

Flexible schedule

Tools

Repair tools

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store in Ankeny. You’ll diagnose, repair, and support customers’ computers and devices, delivering friendly, solution-focused service in person and over the phone.

You’ll work with fellow agents, follow repair procedures, and keep customers informed while building your technical expertise through ongoing training and certifications. Flexible scheduling is required.