Electronics Repair Technician — Advanced Diagnostics

Talentify; Greenwood (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy in Greenwood, IN is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair customer devices at the store. You will diagnose issues, repair devices, and assist customers in-person and over the phone while collaborating with other agents.

Responsibilities include documenting requests, following repair procedures, and maintaining knowledge through ongoing training to deliver excellent customer experiences.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Customer service

Multitasking

Flexible schedule

Communication

Job description

Best Buy in Greenwood, IN is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair customer devices at the store. You will diagnose issues, repair devices, and assist customers in-person and over the phone while collaborating with other agents.

Responsibilities include documenting requests, following repair procedures, and maintaining knowledge through ongoing training to deliver excellent customer experiences.