Advanced Device Repair Technician

Best Buy; Flagstaff (AZ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) to work at our Flagstaff store. You will diagnose, troubleshoot, and repair devices, while delivering exceptional customer experiences in-person and by phone.

You will collaborate with Geek Squad Agents and document customer requests and repairs to ensure timely follow-up and high-quality service. The role requires the ability to work a flexible schedule including holidays, nights and weekends, and staying current with

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech

Troubleshooting

Repairing devices

Job description

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) to work at our Flagstaff store. You will diagnose, troubleshoot, and repair devices, while delivering exceptional customer experiences in-person and by phone.

You will collaborate with Geek Squad Agents and document customer requests and repairs to ensure timely follow-up and high-quality service. The role requires the ability to work a flexible schedule including holidays, nights and weekends, and staying current with