Advanced Deskside IT Support Specialist

Caesars Entertainment; Robinsonville (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Caesars Entertainment is seeking an experienced Deskside support technician to perform advanced problem determination and resolution for Windows platforms, printers, POS devices, and related systems. You will manage tickets via Remedy and provide advanced support across software and hardware while ensuring timely resolutions.

The role requires strong communication with users and the ability to work across shift schedules in a high-traffic environment.

Qualifications

• Three years in computer support with at least two years of advanced technical support.
• Strong personal computing skills and problem-solving abilities.
• Excellent technical communication skills in dealing with user problems.

Responsibilities

• Performs advanced Deskside computing problem determination and resolution.
• Uses Remedy to manage all tickets reported to I.T.
• Provides advanced support for Deskside software and hardware and documents findings.

Skills

Advanced problem solving

Technical communication

Team collaboration

English proficiency

Customer service

Education

HS/GED or equivalent

Tools

Remedy

AS400 command language

Active Directory

Microsoft Office

Job description

Caesars Entertainment is seeking an experienced Deskside support technician to perform advanced problem determination and resolution for Windows platforms, printers, POS devices, and related systems. You will manage tickets via Remedy and provide advanced support across software and hardware while ensuring timely resolutions.

The role requires strong communication with users and the ability to work across shift schedules in a high-traffic environment.