IT Desktop & User Support Specialist I

Caesars Entertainment; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking an IT Desktop / Support Specialist to deliver first-level technical support across platforms and applications. You will train users and support Technicians, respond to help desk requests, and escalate complex issues.

On-site role in New Orleans, requiring 24/7 availability and strong communication skills. Candidates should have at least one year in technical support, a Bachelor’s-level education or equivalent, and the ability to lift up to 50 pounds.

Qualifications

• Minimum of one year experience in a technical support role.
• College level training equivalent to Bachelor’s degree in Computer Science or equivalent.
• Strong personal computing skills.
• Excellent communication skills.
• Must be available to work in a 24 hour, 7 day a week environment.

Responsibilities

• Provides first level support on multiple platforms including AS/400, PCs, telephony, networks, NT Server, UNIX.
• Supports applications like LMS, CMS, Events, SDS, POS, Time and Attendance, and audio/video systems.
• Responds to help desk calls and escalates issues as needed.
• Performs problem determination, data analysis, and documents resolutions.
• Escalates complex problems to IT staff or vendors and communicates final resolutions.
• Maintains documentation and logs, and supports system backups and routine tasks.

Skills

Communication skills

Analytical skills

Problem solving

Multi-tasking

Customer service

Team player

Education

Bachelor’s degree in Computer Science or equivalent

Tools

AS/400

PCs

LMS

CMS

Time and Attendance

Pos (Point of Sale)

Job description

Caesars New Orleans Casino & Hotel is seeking an IT Desktop / Support Specialist to deliver first-level technical support across platforms and applications. You will train users and support Technicians, respond to help desk requests, and escalate complex issues.

On-site role in New Orleans, requiring 24/7 availability and strong communication skills. Candidates should have at least one year in technical support, a Bachelor’s-level education or equivalent, and the ability to lift up to 50 pounds.