Gaming IT Support Engineer I

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Caesars Entertainment at Harrah’s and Caesars Republic Lake Tahoe seeks an IT Support Specialist to provide first-line desktop and gaming hardware support on-site. You will install, upgrade, and maintain gaming devices, POS terminals, and related systems, while working with management to resolve escalated issues and ensure regulatory compliance.

The role requires 1–3 years of technical experience, strong English skills, and the ability to work on-call.

Qualifications

• 1–3 years of work experience in a technical/support field.
• Strong understanding of operating systems, networks, and gaming systems.
• Associates degree or equivalent experience in a technical environment.
• Platform technical support environment experience required.
• Fluent English in speaking and writing.
• Solid personal computing skills recommended.
• Ability to obtain/maintain a gaming license.
• Demonstrated desktop troubleshooting skills with hardware/software.
• Willingness to learn multiple desktop configurations.
• Good communication skills and problem-solving abilities.
• Able to work on-call, VPN-enabled support.
• Organized, detail-oriented, able to multitask.
• Maintain integrity in a regulated gaming environment.
• Role model behavior and adherence to policies.

Responsibilities

• Provide first-level IT support for desktop devices and POS peripherals.
• Collaborate with management to resolve complex technical issues.
• Install, upgrade, and maintain gaming hardware and software.
• Manage updates and changes to production programs and databases.
• Suggest design changes to optimize resources and performance.
• Document problem resolutions and performance results for management.
• Analyze system data for QA and performance optimization.
• Ensure compliance with audit/regulatory requirements.
• Assist in evaluating new technologies for productivity gains.
• Support project planning and vendor interactions as needed.
• Maintain enterprise standards and change control processes.
• Provide consistent infrastructure support and updates.

Skills

English fluency

Troubleshooting

Customer service

Desktop support

On-call support

VPN access

Education

Associate degree in computer-science related field

Job description

Caesars Entertainment at Harrah’s and Caesars Republic Lake Tahoe seeks an IT Support Specialist to provide first-line desktop and gaming hardware support on-site. You will install, upgrade, and maintain gaming devices, POS terminals, and related systems, while working with management to resolve escalated issues and ensure regulatory compliance.

The role requires 1–3 years of technical experience, strong English skills, and the ability to work on-call.