Host Platform Engineer I

Caesars Entertainment; Shelbyville (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Caesars Entertainment Indianapolis-area IT team seeks an experienced technical professional to work with Enterprise IT to resolve complex issues across gaming systems and data networks. You will install, upgrade, and maintain gaming hardware and software, and coordinate hardware changes with vendors and users under change control procedures.

The role focuses on providing first- or second-level problem determination, recovery support, and proactive improvements to system performance and security,

Qualifications

• Associates degree in computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
• 1 - 3 years work experience in a technical support environment, supporting multiple high-end computer systems.
• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

Responsibilities

• Resolve complex business, computer system and data communication problems with management and Enterprise IT.
• Install, upgrade and maintain gaming hardware & software products.
• Plan and coordinate hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process.
• Administer and control updates/changes to production programs, files and databases.

Skills

Technical support experience

Problem solving

Team collaboration

Education

Associate degree in computer-science related field

Job description

Caesars Entertainment Indianapolis-area IT team seeks an experienced technical professional to work with Enterprise IT to resolve complex issues across gaming systems and data networks. You will install, upgrade, and maintain gaming hardware and software, and coordinate hardware changes with vendors and users under change control procedures.

The role focuses on providing first- or second-level problem determination, recovery support, and proactive improvements to system performance and security,