Advanced Clinic Scheduler & Patient Liaison

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduling and Registration Support specialist to handle telephonic clinic assistance, appointment scheduling, and patient message documentation. The role includes verifying patient data and coordinating insurance information, with backup coverage for front-desk duties.

The ideal candidate will have a high school diploma and strong written and verbal communication skills, plus proficiency with Microsoft Office and database systems.

Qualifications

• High School Diploma required.
• Experience with scheduling and registration processes is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Provides telephonic support and schedules appointments for the clinic.
• Verifies and updates patient registration and insurance information.
• Documents patient messages and prioritizes urgent requests in the system.
• Assists patients with questions and resolves issues or escalates as needed.
• Provides backup front-desk coverage and may access call center (ACD) during staff shortages.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Message prioritization

Phone support

Education

High School Diploma

Tools

Microsoft Office

Database software

Job description

UT Health San Antonio is seeking a Scheduling and Registration Support specialist to handle telephonic clinic assistance, appointment scheduling, and patient message documentation. The role includes verifying patient data and coordinating insurance information, with backup coverage for front-desk duties.

The ideal candidate will have a high school diploma and strong written and verbal communication skills, plus proficiency with Microsoft Office and database systems.