Patient Access & Clinic Scheduling Specialist

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

UT Health San Antonio seeks a scheduling and registration support specialist to manage patient appointments, messages and referrals at the clinic. The role involves verifying patient registration and insurance details at every contact point.

You will prioritize urgent messages, assist with patient questions, and provide backup front-desk coverage as needed. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or GED is required.
• Three years of related experience is preferred (clinical experience is a plus).
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office and database programs.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with questions or concerns; attempts to resolve issues; if needed, routes to the appropriate person for further assistance.
• Provides backup support/coverage to front desk; may log into call center (ACD) when clinics are short staffed.
• Performs all other duties as assigned.

Skills

Scheduling

Customer service

Interpersonal skills

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Database software

Job description

UT Health San Antonio seeks a scheduling and registration support specialist to manage patient appointments, messages and referrals at the clinic. The role involves verifying patient registration and insurance details at every contact point.

You will prioritize urgent messages, assist with patient questions, and provide backup front-desk coverage as needed. Strong communication and MS Office skills are essential.