Care Scheduler & Registration Coordinator

UT Health San Antonio; San Antonio (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

UT Health San Antonio is seeking a scheduling and registration support specialist for a clinic. Under general supervision, you will handle telephone support, schedule appointments, document patient messages, enter referrals, inform patients of financial obligations, and coordinate interpreter services.

You will verify and create registration and insurance information, streamline message management, assist with patient questions, provide backup front desk support, and perform other duties as

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking this role requires analyzing information and coordinating work within schedule constraints.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

UT Health San Antonio is seeking a scheduling and registration support specialist for a clinic. Under general supervision, you will handle telephone support, schedule appointments, document patient messages, enter referrals, inform patients of financial obligations, and coordinate interpreter services.

You will verify and create registration and insurance information, streamline message management, assist with patient questions, provide backup front desk support, and perform other duties as