Adult Library Services Associate (PT) - Digital Skills

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); Vor Ort; USD 22.000 - 31.000; Teilzeit

Benefits dieser Stelle

Steelworkers Union representation

Zusammenfassung

Carnegie Library of Pittsburgh in Pittsburgh, PA seeks a part-time Adult Library Services Associate at CLP-Mt. Washington. The role focuses on providing excellent customer service, assisting with reference and research, and promoting library resources.

Responsibilities include supporting adult programs, digital skills instruction, community outreach, and collaboration with staff across locations. Requires a Bachelor’s degree and urban public-service experience; bilingual skills are a plus.

Qualifikationen

• Bachelor’s Degree in a related field.
• Minimum four years of public service or customer-service experience in an urban setting.
• Excellent interpersonal and communication skills.
• Experience working with children, teens and adults in an urban setting preferred.
• Strong computer skills, including internet use and MS Office.
• Ability to work as part of a team across neighborhood libraries.
• Bilingual or multilingual a plus.

Aufgaben

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services.
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role.
• Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges.
• Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community.
• Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process.
• Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process.
• Mentoring users of all ages within the Library.
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving.
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed.

Kenntnisse

Interpersonal skills

Communication

Customer service

Digital literacy

Teamwork

Bilingual

Ausbildung

Bachelor’s Degree in related field

Tools

MS Office

Jobbeschreibung

Carnegie Library of Pittsburgh in Pittsburgh, PA seeks a part-time Adult Library Services Associate at CLP-Mt. Washington. The role focuses on providing excellent customer service, assisting with reference and research, and promoting library resources.

Responsibilities include supporting adult programs, digital skills instruction, community outreach, and collaboration with staff across locations. Requires a Bachelor’s degree and urban public-service experience; bilingual skills are a plus.