Lead Library Customer Experience Associate

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); Presencial; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

Carnegie Library of Pittsburgh is seeking a Lead Customer Engagement Associate at our West End branch in Pittsburgh, PA. This full-time, customer-service focused role will ensure high quality user experiences and perform a variety of clerical tasks in adherence to CLP Service Standards.

The position requires 37.5 hours per week including days, evenings and weekends. Compensation is $16.25 per hour, and the role is represented by the United Steelworkers union.

Formación

• High School Diploma or GED required.
• Ability to stand for long periods and lift 25+ pounds.
• Superior customer service and communication skills.

Responsabilidades

• Assist in overseeing customer services and workflow.
• Register patrons, process fines and fees, and manage circulation tasks.
• Greet customers and guide them to the right staff.
• Provide basic computer instruction and library orientation.
• Handle deposits and maintain accurate records.

Conocimientos

Customer service

Policy interpretation

Communication

MS Office

Library software

Teamwork

Bilingual

Educación

High School Diploma or GED

Herramientas

Library circulation software

Online catalog

MS Windows

Descripción del empleo

Carnegie Library of Pittsburgh is seeking a Lead Customer Engagement Associate at our West End branch in Pittsburgh, PA. This full-time, customer-service focused role will ensure high quality user experiences and perform a variety of clerical tasks in adherence to CLP Service Standards.

The position requires 37.5 hours per week including days, evenings and weekends. Compensation is $16.25 per hour, and the role is represented by the United Steelworkers union.