Library Services Associate-Sub Pool, PT

Carnegie Library; Pittsburgh (Allegheny County); On-site; USD 24,000 - 26,000; Part time

Job summary

The Carnegie Library of Pittsburgh seeks a Library Services Associate for the Substitute Pool. Based at CLP – Hill District, you will support 25 hours per week across all neighborhood locations, traveling as needed to fill staffing gaps and maintain coverage.

Responsibilities include assisting patrons, enabling access to digital and learning services, and supporting day-to-day branch operations while ensuring excellent public service.

Qualifications

• Bachelor’s degree or equivalent public service experience.
• Four years of relevant public service experience with strong customer service.
• Excellent verbal and written communication.
• Strong computer skills including MS Office and internet use.

Responsibilities

• Assist customers with information, digital services, and learning resources.
• Provide in-person, phone, and electronic service with high public-facing visibility.
• Support printing, scanning, faxing, copying, and online computer reservations.
• Assist with circulation, registration, shelving, and daily branch operations.

Skills

Customer service

Interpersonal skills

Communication skills

Computer skills

Team player

Urban library experience

Education

Bachelor’s degree or equivalent

Tools

MS Office

Internet proficiency

Job description

Welcome and thank you for considering a career at Carnegie Library of Pittsburgh!

The Library offers a variety of positions in both public and support services at various neighborhood locations throughout the City of Pittsburgh, all accessible by public transportation.

New opportunities are posted frequently—check back often!

Position: Library Services Associate-Sub Pool, PT

Location: Sub Pool

Pittsburgh, PA

Job Id: 604

# of Openings: 1

Library Services Associate-Sub Pool,Part-Time

Job Summary

Seeking a highly motivated individual to serve as a member of the Carnegie Library of Pittsburgh’s Substitute Pool, based out of CLP-Hill District, but providing support to all locations. This role will support CLP-Hill District for one or more shifts each week as well as additional shifts at other CLP neighborhood locations. Must be able to travel to all CLP libraries to support staffing absences or location needs while maintaining a consistent 25 hours per week schedule.

Location: CLP –Substitute Pool

Work Hours: 25 hours per week, must be able to work days, evenings, and weekends based on system-wide library need.

Salary: $19.00 per hour

Number of Vacancies: 1

Hiring Supervisor: Ian Eberhardt-Library Services Manager, Woods Run and Substitute Pool

Unit: This position is represented by the United Steelworkers union

Responsibilities include, but are not limited to:

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services,
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role;
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Mentoring users of all ages within the Library;
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving;
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed;

Requirements & Qualifications

• Bachelor’s degree in a related field or;
• A minimum of four years of experience at the Employer’s facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer.
• Excellent interpersonal and communication skills required with good verbal and written skills;
• Experience working with children, teens and adults in an urban setting preferred;
• Strong computer skills, including the use of the internet, and MS Office;
• Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment;
• Ability to navigate and interpret CLP policies and procedures;
• The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);

Clearance Qualifications

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check, and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

The Library offers valuable benefits and services to our staff, per eligibility requirements, including medical, dental, vision, 403b, voluntary benefits, Port Authority bus pass program, free admission to the Carnegie Museums and more.

Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

Carnegie Library of Pittsburgh offers a variety of resources to support and advance your career, business or nonprofit.