Library Services Associate-Career, Business, & Nonprofit Services

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Part time

Job summary

Carnegie Library of Pittsburgh seeks an Adult Library Assistant for the Career, Business, & Nonprofit Services section. The role focuses on assisting adults with information needs, digital skills, and job-search support in a lively urban setting.

25 hours per week, with days, evenings, and weekends required. The position is based at CLP-Main-WED in Pittsburgh and includes strong customer service expectations and collaboration with staff and community partners.

Qualifications

• Excellent interpersonal and communication skills.
• Experience working with diverse patrons in an urban setting is preferred.
• Strong ability to interpret policies and procedures.
• Proficiency with Office 365 products and general computer skills.

Responsibilities

• Assist patrons with information services and reader’s advisory needs.
• Support adult learning and job-search activities through personal and group instruction.
• Provide high standard customer service in a busy urban library environment.
• Support partnerships with nonprofits and local businesses.

Skills

Interpersonal skills

Customer service

Digital literacy

Office 365

Education

Bachelor’s degree in related field

4+ years public service experience

Tools

Office 365

Job description

Library Services Associate – Career, Business, & Nonprofit Services, PT

Job Summary: At Carnegie Library of Pittsburgh we believe in the richness of diversity and we build community, enable learning, provide access and value people. Our vision is that through Carnegie Library of Pittsburgh the people of our region will develop the literacies and connections that support individual achievement and strengthen the power of the community.

Seeking a highly motivated and technology-focused individual to serve as an Adult Library Assistant at the Carnegie Library of Pittsburgh-Department of Workforce & Economic Development. The qualified candidate will bring positive perspective, strong service ethic and a flexible mindset to this lively urban environment by assisting patrons of all ages with a special emphasis on meeting the learning and information needs of adults.

Location

CLP-Main-WED, Pittsburgh, PA.

Work Hours

25 hours per week; days, evenings and weekends required.

Compensation

$19.00 per hour

Number of Vacancies

1

Hiring Supervisor

Tammy Stoken, Library Services Manager-Career, Business, & Nonprofit Services

Unit

This position is represented by the United Steelworkers union.

Education and Physical Requirements

• Bachelor’s degree in a related field or;
• A minimum of four years of experience at the Employer’s facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer.
• The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);

Skills, Knowledge, Abilities & Experience

• Excellent interpersonal and communication skills;
• Experience working with children, teens, and/or adults in an urban setting preferred;
• Ability to navigate and interpret CLP policies and procedures;
• Strong computer skills, including the use of Office 365 products;
• Knowledge of current technological and workforce trends;
• Ability to work as part of a team; manage assignments and responsibilities effectively in a busy urban environment;
• Experience facilitating library programs and classes in person as well as in a virtual setting strongly preferred
• Experience with the ability to use and instruct on business, non-profit, job and career databases preferred

Responsibilities include, but are not limited to

• Assisting customers of all ages with information service, selecting and locating materials, and providing reader’s advisory services;
• Working in conjunction with the Library Services Supervisor and other Main Library staff to provide optimal service across age ranges;
• Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Providing an extremely high standard of customer service at every turn, internally and externally;
• Honoring the CLP Service Standards;
• Collaborating with staff and community members to achieve shared goals;
• Facilitating WED programming and classes: including but not limited to: Business, Job and Career, and Nonprofit
• Mentoring users of all ages within the Library;
• Assisting with day-to-day operations at the Main Library including public service shifts and collections;
• Support partnerships with other non-profits and business;
• Provide high standard 1:1 appointments in person and/or virtually;
• Responsible for JCEC space, including up keep and inventory, creating engaging displays;
• Support system-wide initiatives, programs, and services, and community outreach efforts, as directed by your supervisor

Clearance Requirements

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.