Library Services Associate - Adult, PT

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Steelworkers Union representation

Job summary

Carnegie Library of Pittsburgh in Pittsburgh, PA seeks a part-time Adult Library Services Associate at CLP-Mt. Washington. The role focuses on providing excellent customer service, assisting with reference and research, and promoting library resources.

Responsibilities include supporting adult programs, digital skills instruction, community outreach, and collaboration with staff across locations. Requires a Bachelor’s degree and urban public-service experience; bilingual skills are a plus.

Qualifications

• Bachelor’s Degree in a related field.
• Minimum four years of public service or customer-service experience in an urban setting.
• Excellent interpersonal and communication skills.
• Experience working with children, teens and adults in an urban setting preferred.
• Strong computer skills, including internet use and MS Office.
• Ability to work as part of a team across neighborhood libraries.
• Bilingual or multilingual a plus.

Responsibilities

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services.
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role.
• Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges.
• Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community.
• Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process.
• Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process.
• Mentoring users of all ages within the Library.
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving.
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed.

Skills

Interpersonal skills

Communication

Customer service

Digital literacy

Teamwork

Bilingual

Education

Bachelor’s Degree in related field

Tools

MS Office

Job description

Library Services Associate- Adult, PT

Job Summary

Seeking a highly motivated individual to serve as a Adult Library Services Associate at CLP-Mt. Washington. The Adult Library Services Associate is responsible for providing excellent customer service to library patrons, assisting with reference and research needs, promoting library resources and facilitating adult programs.

Location

CLP-Mt. Washington, Pittsburgh, PA

Work Hours

25 hours per week, day, evening, and weekend availability required

Salary

$19.00 per hour

Number of Vacancies

1

Hiring Supervisor

Anne McLaughlin-Library Services Manager

Unit

This position is represented by the Steelworkers Union

Skills, Knowledge, Abilities & Experience

• Excellent interpersonal and communication skills;
• Experience working with children, teens, and/or adults in an urban setting preferred;
• Ability to navigate and interpret CLP policies and procedures;
• Strong computer skills, including the use of the internet and MS Office;
• Knowledge of current technological and workforce trends;
• Ability to work as part of a team; manage assignments and responsibilities effectively in a busy urban environment;
• Bilingual or multilingual a plus;

Responsibilities include, but are not limited to

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services,
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role;
• Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges
• Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community;
• Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Mentoring users of all ages within the Library;
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving;
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed;

Requirements & Qualifications

• Bachelor’s Degree in a related field or;
• A minimum of four years of experience at the Employer's facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer
• Excellent interpersonal and communication skills required with good verbal and written skills;
• Experience working with children, teens and adults in an urban setting preferred;
• Strong computer skills, including the use of the internet, and MS Office;
• Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment;
• Experience working with people in an urban setting preferred;
• Bilingual or multilingual a plus;

Clearance Requirements

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.