Library Services Associate - Adult, PT

Carnegie Library; Pittsburgh (Allegheny County); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Bus pass program

Free admission to Carnegie Museums

Job summary

Carnegie Library of Pittsburgh seeks a part-time Library Services Associate - Adult at the Mt. Washington location. You will deliver high-quality customer service, assist with reference and learning services, and promote library resources while supporting adult programs.

Responsibilities include assisting patrons, providing in-person and remote help, and helping with outreach and digital skills instruction to empower job seekers and lifelong learners.

Qualifications

• Excellent interpersonal and communication skills.
• Experience working with diverse patrons in an urban setting is preferred.
• Strong computer skills including MS Office and internet use.

Responsibilities

• Assist customers of all ages with information, digital, reader’s, and learning services.
• Provide excellent service in person, by phone, and electronically in a high-energy public service role.
• Collaborate with staff to provide service across neighborhood libraries and departments.
• Facilitate and publicize programs and community outreach.
• Help adults build digital skills through one-on-one instruction and workshops.

Skills

Interpersonal communication

Customer service

Computer skills

Teamwork

Bilingual a plus

Education

Bachelor’s Degree or 4+ years public service

Tools

MS Office

Job description

Welcome and thank you for considering a career at Carnegie Library of Pittsburgh!

The Library offers a variety of positions in both public and support services at various neighborhood locations throughout the City of Pittsburgh, all accessible by public transportation.

New opportunities are posted frequently—check back often!

Position:Library Services Associate - Adult, PT

Location: Mt. Washington

315 Grandview Avenue

Pittsburgh, PA

Job Id:608

# of Openings:1

Library Services Associate- Adult, PT

Job Summary

Seeking a highly motivated individual to serve as a Adult Library Services Associate at CLP-Mt. Washington. The Adult Library Services Associate is responsible for providing excellent customer service to library patrons, assisting with reference and research needs, promoting library resources and facilitating adult programs.

Location: CLP-Mt. Washington, Pittsburgh, PA
Work Hours: 25 hours per week, day, evening, and weekend availability required
Salary: $19.00 per hour
Number of Vacancies: 1
Hiring Supervisor: Anne McLaughlin-Library Services Manager
Unit: This position is represented by the Steelworkers Union

Skills, Knowledge, Abilities & Experience

• Excellent interpersonal and communication skills;
• Experience working with children, teens, and/or adults in an urban setting preferred;
• Ability to navigate and interpret CLP policies and procedures;
• Strong computer skills, including the use of the internet and MS Office;
• Knowledge of current technological and workforce trends;
• Ability to work as part of a team; manage assignments and responsibilities effectively in a busy urban environment;
• Bilingual or multilingual a plus;

Responsibilities include, but are not limited to

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services,
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role;
• Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges
• Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community;
• Help adult customers build digital skills by providing instruction and troubleshooting in one‑on‑one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one‑on‑one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Mentoring users of all ages within the Library;
• Assisting with day‑to‑day operations of the branch, including circulation, registration, and shelving;
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed;

Requirements & Qualifications

• Bachelor’s Degree in a related field or;
• A minimum of four years of experience at the Employer's facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer
• Excellent interpersonal and communication skills required with good verbal and written skills;
• Experience working with children, teens and adults in an urban setting preferred;
• Strong computer skills, including the use of the internet, and MS Office;
• Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment;
• Experience working with people in an urban setting preferred;
• Bilingual or multilingual a plus;

Clearance Requirements

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

The Library offers valuable benefits and services to our staff, per eligibility requirements, including medical, dental, vision, 403b, voluntary benefits, Port Authority bus pass program, free admission to the Carnegie Museums and more.

Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

Carnegie Library of Pittsburgh offers a variety of resources to support and advance your career, business or nonprofit.