Admissions & Enrollment Specialist: Student Success Advocate

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College seeks an Admission and Enrollment Specialist in Chesapeake to guide students through admissions, enrollment and records, ensuring accurate data in PeopleSoft and Perceptive Content and delivering high-quality customer service.

The role involves interpreting college policies, applying domicile determinations, coordinating with departments, and maintaining compliant records with flexibility for evenings and weekends during peak enrollment periods.

Qualifications

• Knowledge of admissions, enrollment, and student records processes in higher education.
• Familiarity with VCCS, TCC, FERPA, and related policies.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and similar systems.
• Strong customer service and professional communication skills.
• Ability to handle confidential information per FERPA guidelines.

Responsibilities

• Support students through the admissions, enrollment, and records processes.
• Maintain accurate data in multiple systems and communicate college policies clearly.
• Collaborate with colleagues to ensure efficient operations and outreach.

Skills

Admissions process knowledge

Customer service

Data integrity

Policy interpretation

Problem solving

FERPA awareness

Communication

Teamwork

Detail oriented

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Tidewater Community College seeks an Admission and Enrollment Specialist in Chesapeake to guide students through admissions, enrollment and records, ensuring accurate data in PeopleSoft and Perceptive Content and delivering high-quality customer service.

The role involves interpreting college policies, applying domicile determinations, coordinating with departments, and maintaining compliant records with flexibility for evenings and weekends during peak enrollment periods.