Enrollment Success Specialist

VCCS; Chesapeake (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College has served South Hampton Roads for 50 years, offering admissions, enrollment, and records support to students and employers. The Admissions and Enrollment Specialist will guide students through processes, maintain records, and ensure accurate data across systems while upholding policies and delivering excellent service.

The role emphasizes collaboration with departments, data accuracy, and flexible scheduling to support peak enrollment periods and general operations.

Qualifications

• Knowledge of admissions, enrollment, and student records processes in higher education.
• Familiarity with FERPA and related policies and procedures.
• Experience using student information or document management systems.

Responsibilities

• Provide accurate, student-centered assistance throughout admissions, enrollment, and records processes.
• Evaluate domicile applications and maintain data in PeopleSoft and Perceptive Content.
• Interpret and communicate college/state policies and deliver high-quality customer service to students and families.
• Participate in outreach, training, and departmental initiatives; collaborate with colleagues.
• Perform essential office duties including mail handling, processing documents, and maintaining records.

Skills

Admissions process

FERPA knowledge

Customer service

Data management

Document handling

Attention to detail

Team collaboration

Flexibility

Independent work

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Tidewater Community College has served South Hampton Roads for 50 years, offering admissions, enrollment, and records support to students and employers. The Admissions and Enrollment Specialist will guide students through processes, maintain records, and ensure accurate data across systems while upholding policies and delivering excellent service.

The role emphasizes collaboration with departments, data accuracy, and flexible scheduling to support peak enrollment periods and general operations.