Admission and Enrollment Specialist (Portsmouth)

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College is seeking an Admission and Enrollment Specialist to support the admissions, enrollment, and records processes. The role evaluates domicile applications, maintains data in PeopleSoft and Perceptive Content, and communicates college policies to students and families with a focus on service quality.

Responsibilities include outreach, training, and collaboration with departments to ensure efficient operations, plus routine office duties such as mail, document processing,

Qualifications

• Knowledge of admissions, enrollment, and student records in higher education.
• Familiarity with FERPA and related policies.
• Experience with student information or document management systems.

Responsibilities

• Support admissions, enrollment, and records processes.
• Evaluate domicile applications and maintain data accuracy.
• Interpret and communicate college policies to students and families.
• Provide high-quality customer service across channels.
• Collaborate with colleagues to ensure efficient operations.

Skills

Admissions procedures

Customer service

Communication

Problem solving

Data integrity

Team collaboration

Independent work

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Working Title Admission and Enrollment Specialist (Portsmouth) Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 29500041 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Portsmouth - 740 Hiring Range $35,012 - $42,000, commensurate w/ experience. Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday, Wednesday, Thursday, Friday 8:30 a.m. to 5:00 p.m., and Tuesdays 9:30 a.m. – 6:00 p.m. Additional evenings and weekends may be required during peak enrollment periods.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admissions and Enrollment Specialist will support student success by providing accurate, student‑centered assistance throughout the admissions, enrollment, and records processes. It evaluates domicile applications, maintains accurate data in PeopleSoft and Perceptive Content, interprets and communicates college and state policies, and delivers high‑quality customer service to students, families, and campus stakeholders. The role participates in outreach, training, and departmental initiatives; collaborates with colleagues to ensure efficient operations; and performs essential office duties—including managing mail, processing documents, and maintaining records in alignment with VCCS and TCC guidelines.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of admissions, enrollment, and student records processes within a higher education environment, preferably a community college.
• Familiarity with VCCS, TCC, FERPA, and related state and institutional policies and procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other student information or document management systems.
• Strong customer service skills with the ability to communicate clearly, courteously, and professionally across phone, email, online, and in-person interactions.
• Effective problem solving skills to address admissions and enrollment issues and coordinate solutions with other departments.
• Strong attention to detail when reviewing applications, processing documents, and updating databases.
• Skilled in handling confidential and sensitive information in accordance with FERPA and institutional guidelines.
• Strong interpersonal skills to support collaborative teamwork within the department and across the college.
• Ability to make independent, accurate domicile determinations based on established guidelines.
• Ability to maintain accurate records, scan and link documents, and manage data within multiple systems.
• Ability to handle multiple tasks in a fast paced environment while maintaining professionalism and accuracy.
• Ability to work flexible schedules, including rotating evenings and occasional weekends, as needed.
• Ability to provide a welcoming, supportive environment for prospective and current students.

Additional Considerations

N/A

Operation of a State Vehicle

No Supervises Employees No Required Travel

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.