Admission and Enrollment Specialist (Chesapeake)

Commonwealth of VA Careers; Chesapeake (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College is seeking an Admissions and Enrollment Specialist in Chesapeake. You will support student success during the admissions, enrollment, and records processes, ensuring accurate data entry in PeopleSoft and Perceptive Content, and clear communication of college policies to students and families.

The role involves outreach, training, and collaboration with colleagues to ensure efficient operations, while handling mail, documents, and records in alignment with guidelines.

Qualifications

• Knowledge of admissions, enrollment, and student records processes in a higher education setting.
• Familiarity with VCCS, TCC, FERPA, and related policies/procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other SIS or document mgmt systems.
• Strong customer service and professional communication across multiple channels.

Responsibilities

• Assist with admissions, enrollment, and records processes for students and families.
• Evaluate domicile applications and maintain accurate data in systems.
• Interpret and communicate college and state policies to stakeholders.
• Provide high-quality customer service and respond to inquiries.
• Participate in outreach, training, and departmental initiatives; collaborate with colleagues to improve operations.

Skills

Admissions knowledge

Enrollment processes

Student records

Customer service

Communication

Problem solving

Attention to detail

FERPA awareness

Interpersonal skills

Multitasking

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Title: Admission and Enrollment Specialist (Chesapeake)

Agency: Tidewater Community College

Location: Chesapeake - 550

FLSA: Nonexempt

Hiring Range: $35,012 - $42,000, commensurate w/ experience.

Full Time or Part Time: Full Time

Job Description:

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admissions and Enrollment Specialist will support student success by providing accurate, student‑centered assistance throughout the admissions, enrollment, and records processes. It evaluates domicile applications, maintains accurate data in PeopleSoft and Perceptive Content, interprets and communicates college and state policies, and delivers high‑quality customer service to students, families, and campus stakeholders. The role participates in outreach, training, and departmental initiatives; collaborates with colleagues to ensure efficient operations; and performs essential office duties—including managing mail, processing documents, and maintaining records in alignment with VCCS and TCC guidelines.

Minimum Qualifications:

• Knowledge of admissions, enrollment, and student records processes within a higher education environment, preferably a community college.
• Familiarity with VCCS, TCC, FERPA, and related state and institutional policies and procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other student information or document management systems.
• Strong customer service skills with the ability to communicate clearly, courteously, and professionally across phone, email, online, and in-person interactions.
• Effective problem solving skills to address admissions and enrollment issues and coordinate solutions with other departments.
• Strong attention to detail when reviewing applications, processing documents, and updating databases.
• Skilled in handling confidential and sensitive information in accordance with FERPA and institutional guidelines.
• Strong interpersonal skills to support collaborative teamwork within the department and across the college.
• Ability to make independent, accurate domicile determinations based on established guidelines.
• Ability to maintain accurate records, scan and link documents, and manage data within multiple systems.
• Ability to handle multiple tasks in a fast paced environment while maintaining professionalism and accuracy.
• Ability to work flexible schedules, including rotating evenings and occasional weekends, as needed.
• Ability to provide a welcoming, supportive environment for prospective and current students.

Additional Considerations:

N/A