Admission and Enrollment Specialist (Chesapeake)

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College seeks an Admission and Enrollment Specialist in Chesapeake to guide students through admissions, enrollment and records, ensuring accurate data in PeopleSoft and Perceptive Content and delivering high-quality customer service.

The role involves interpreting college policies, applying domicile determinations, coordinating with departments, and maintaining compliant records with flexibility for evenings and weekends during peak enrollment periods.

Qualifications

• Knowledge of admissions, enrollment, and student records processes in higher education.
• Familiarity with VCCS, TCC, FERPA, and related policies.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and similar systems.
• Strong customer service and professional communication skills.
• Ability to handle confidential information per FERPA guidelines.

Responsibilities

• Support students through the admissions, enrollment, and records processes.
• Maintain accurate data in multiple systems and communicate college policies clearly.
• Collaborate with colleagues to ensure efficient operations and outreach.

Skills

Admissions process knowledge

Customer service

Data integrity

Policy interpretation

Problem solving

FERPA awareness

Communication

Teamwork

Detail oriented

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Working Title Admission and Enrollment Specialist (Chesapeake) Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 29500209 Agency Tidewater Community College Division Tidewater Community College (Div)

Work Location Chesapeake - 550 Hiring Range $35,012 - $42,000, commensurate w/ experience.

Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule Monday, Wednesday, Thursday, Friday 8:30 a.m. to 5:00 p.m., and Tuesdays 9:30 a.m. – 6:00 p.m. Additional evenings and weekends may be required during peak enrollment periods.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admissions and Enrollment Specialist will support student success by providing accurate, student‑centered assistance throughout the admissions, enrollment, and records processes. It evaluates domicile applications, maintains accurate data in PeopleSoft and Perceptive Content, interprets and communicates college and state policies, and delivers high‑quality customer service to students, families, and campus stakeholders. The role participates in outreach, training, and departmental initiatives; collaborates with colleagues to ensure efficient operations; and performs essential office duties—including managing mail, processing documents, and maintaining records in alignment with VCCS and TCC guidelines.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of admissions, enrollment, and student records processes within a higher education environment, preferably a community college.
• Familiarity with VCCS, TCC, FERPA, and related state and institutional policies and procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other student information or document management systems.
• Strong customer service skills with the ability to communicate clearly, courteously, and professionally across phone, email, online, and in-person interactions.
• Effective problem solving skills to address admissions and enrollment issues and coordinate solutions with other departments.
• Strong attention to detail when reviewing applications, processing documents, and updating databases.
• Skilled in handling confidential and sensitive information in accordance with FERPA and institutional guidelines.
• Strong interpersonal skills to support collaborative teamwork within the department and across the college.
• Ability to make independent, accurate domicile determinations based on established guidelines.
• Ability to maintain accurate records, scan and link documents, and manage data within multiple systems.
• Ability to handle multiple tasks in a fast paced environment while maintaining professionalism and accuracy.
• Ability to work flexible schedules, including rotating evenings and occasional weekends, as needed.
• Ability to provide a welcoming, supportive environment for prospective and current students.

Additional Considerations N/A

Operation of a State Vehicle No Supervises Employees No Required Travel No

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.