Administrative Support Manager — Hybrid Lead, Cambridge

RTX; Cambridge (MA); Hybrid; USD 108,000 - 205,000; Full time

Job summary

RTX BBN Technologies in Cambridge, MA seeks an Administrative Support Manager to lead a dispersed team delivering professional administrative support across locations. The role is hybrid, reporting to the Director of Programs, with travel as needed, and a focus on onboarding, budgeting, and policy compliance.

The ideal candidate will have 8+ years in office management or 5+ with an advanced degree, strong MS Office skills, and experience guiding senior executives.

Qualifications

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• 5+years of experience in office or administrative management, with at least 5 years in a supervisory role.
• Ability to manage a geographically disbursed team with varied experience, from early-career to expert-level administrative professionals.
• Leadership and interpersonal skills; experience working with members of an executive leadership team.

Responsibilities

• Supervise and mentor administrative support staff across departments and multiple locations; provide daily oversight and team leadership.
• Set clear direction, balance workloads, manage absences, and promote a collaborative team environment.
• Recruit, hire, and onboard staff; conduct performance reviews and coach for development.
• Train staff on policies, procedures, and computer systems; serve as SME on administrative protocols.
• Manage staffing levels, schedules, and budgets; ensure coverage during surges and efficient operations.
• Coordinate with Operations and business units to align administrative support with business needs.
• Ensure compliance with internal policies, regulations, and ethics; oversee travel and expense processes.

Skills

Leadership

Team mentorship

Budget management

Project coordination

MS Office

Education

University degree or equivalent

Advanced degree

Tools

PowerPoint

Excel

Word

Outlook

Teams

Databases

Expense reporting software

Job description

RTX BBN Technologies in Cambridge, MA seeks an Administrative Support Manager to lead a dispersed team delivering professional administrative support across locations. The role is hybrid, reporting to the Director of Programs, with travel as needed, and a focus on onboarding, budgeting, and policy compliance.

The ideal candidate will have 8+ years in office management or 5+ with an advanced degree, strong MS Office skills, and experience guiding senior executives.