Manager, Administrative Support

RTX; Cambridge (MA); Hybrid; USD 108,000 - 205,000; Full time

Job summary

RTX BBN Technologies in Cambridge, MA seeks an Administrative Support Manager to lead a dispersed team delivering professional administrative support across locations. The role is hybrid, reporting to the Director of Programs, with travel as needed, and a focus on onboarding, budgeting, and policy compliance.

The ideal candidate will have 8+ years in office management or 5+ with an advanced degree, strong MS Office skills, and experience guiding senior executives.

Qualifications

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• 5+years of experience in office or administrative management, with at least 5 years in a supervisory role.
• Ability to manage a geographically disbursed team with varied experience, from early-career to expert-level administrative professionals.
• Leadership and interpersonal skills; experience working with members of an executive leadership team.

Responsibilities

• Supervise and mentor administrative support staff across departments and multiple locations; provide daily oversight and team leadership.
• Set clear direction, balance workloads, manage absences, and promote a collaborative team environment.
• Recruit, hire, and onboard staff; conduct performance reviews and coach for development.
• Train staff on policies, procedures, and computer systems; serve as SME on administrative protocols.
• Manage staffing levels, schedules, and budgets; ensure coverage during surges and efficient operations.
• Coordinate with Operations and business units to align administrative support with business needs.
• Ensure compliance with internal policies, regulations, and ethics; oversee travel and expense processes.

Skills

Leadership

Team mentorship

Budget management

Project coordination

MS Office

Education

University degree or equivalent

Advanced degree

Tools

PowerPoint

Excel

Word

Outlook

Teams

Databases

Expense reporting software

Job description

Date Posted:

2026-10-07

Country:

United States of America

Location:

US-MA-CAMBRIDGE-BBN06 ~ 10 & 50 Moulton St ~ MOULTON B6

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Role Overview:

RTX BBN Technologies is seeking a proactive and motivated Administrative Support Manager for our professional administrative support team (POST). Team leadership, business process and organizational skills are critical to this role and enable our administrative team to focus on providing excellent support throughout BBN’s workforce.

This individual will be based out of Cambridge, Mass., but will manage a geographically disbursed team with staff located across BBN’s sites. This hybrid role reports to BBN’s Director of Programs and travel is expected as needed to BBN and/or RTX sites.

What You Will Do:

• Supervise and mentor administrative support staff across departments and multiple BBN locations in the U.S. Provide daily oversight, guidance, and team leadership. Ensure effective daily administrative support from the staff for business operations and leadership, which includes scheduling meetings, event coordination, onboarding support, procurement assistance, expense processing, assistance with visitor access requests, office supplies management, and other office tasks / functions.
• Set clear direction and expectations; balance workloads and manage absences; ensure administrative staff are available to support special onsite events or meetings; and promote a collaborative team environment.
• Recruit, hire, and onboard administrative support staff, in accordance with company policies, processes and procedures. Manage performance to include conducting performance reviews, coaching and feedback, and support of staff professional development.
• Train staff to comply with company policies and procedures, and computer system use. Serve as a subject matter expert on administrative protocols and train staff accordingly.
• Manage administrative staffing levels, assignments, schedules and administrative budgets to ensure adequate coverage during surge efforts while maintaining efficient operations.
• Partner with Operations, Business Unit leaders and other functional areas to coordinate and align administrative support with business needs.
• Ensure compliance with internal policies, government regulations, and industry standards, particularly regarding data privacy, contractual requirements, and ethics.
• Oversee travel and expense process and submissions. Review and manage travel / expense and expenditures submitted by administrative support staff.
• Review and approve budgets for administrative staff support. Lead and facilitate regular team meetings and develop agendas and execution strategies aligned with BBN’s operational priorities and strategic goals.

What You Will Learn:

• Strategies for working with and across discrete business areas and functional organizations.
• How to find efficiencies in common, repeatable processes.
• Communication strategies and oversight of a geographically disbursed team.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• 5+years of experience in office or administrative management, with at least 5 years in a supervisory role.
• Ability to manage a geographically disbursed team with varied experience, from early-career to expert-level administrative professionals.
• Leadership and interpersonal skills; experience working with members of an executive leadership team.
• Organizational skills with the ability to effectively adjudicate and satisfy competing priorities.
• Written and verbal communication skills. Professional acumen, including an ability to handle confidential information with discretion.
• Experience managing budgets and vendor relationships.
• Willingness to travel, sometimes on short notice, in support of company priorities.
• Experience working in the major components of MS Office Suite, including PowerPoint, Excel, Word, Outlook, and Teams, as well as databases, expense reporting software, and other company-specific software tools.

Qualifications We Prefer:

• Existing Secret level (or higher) security clearance.
• Adaptability to changing priorities in fast-paced environments.
• Experience working in a large company with multiple business operations.
• Experience managing financial, and process execution-type plans and reporting and presenting on these topics with peers and leaders.
• Comfortable navigating change and ambiguity.
• Experience in facilities management or operations support.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Onsite - Cambridge, MA

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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