Administrative Support & Billing Specialist

DH Pace Company, Inc.; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

DH Pace Company, Inc. is seeking a detail-oriented Administrative Support Representative for our Charlotte, NC office. You will handle billing tasks, answer calls and emails, maintain customer accounts and support front desk activities.

The role emphasizes accurate data entry, timely payments, and strong communication with customers and staff. We offer comprehensive benefits and a team-focused environment. Ideal candidates have experience in billing and AR/AP is a plus; proficiency in Microsoft

Qualifications

• Expert attention to detail and great customer service skills.
• Comfortable working independently and with a team.
• Prioritize tasks and possess strong analytical skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong Microsoft Office and computer skills.
• Excellent communication skills.
• Billing experience (preferred) and AR/AP experience a plus.

Responsibilities

• Provide general administrative support in daily office functions.
• Create and manage customer invoices meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to company website for review and final agreement.
• Contract liaison between customers and staff to ensure documents are submitted w/all signatures and deadlines are met.
• Support front desk phones, customer walk-ins, etc.

Skills

Attention to detail

Customer service

Microsoft Office

Communication

Billing / AR-AP

Multitasking

Teamwork

Job description

DH Pace Company, Inc. is seeking a detail-oriented Administrative Support Representative for our Charlotte, NC office. You will handle billing tasks, answer calls and emails, maintain customer accounts and support front desk activities.

The role emphasizes accurate data entry, timely payments, and strong communication with customers and staff. We offer comprehensive benefits and a team-focused environment. Ideal candidates have experience in billing and AR/AP is a plus; proficiency in Microsoft