Billing & Administrative Support Specialist

DH Pace; Charlotte (NC); On-site; CAD 53,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid holidays

Job summary

DH Pace Company, Inc. is seeking an Administrative Support Representative for the Charlotte office to handle billing, customer service, and daily clerical tasks in a fast-paced environment.

The role requires detail orientation, strong communication, and proficiency in Microsoft Office. Billing experience is preferred, with opportunities for growth and comprehensive benefits from day one.

Qualifications

• Expert attention to detail and great customer service skills.
• Prioritize tasks and possess strong analytical skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Excellent communication skills.
• Billing experience (preferred) and AR/AP experience a plus.

Responsibilities

• Provide general administrative support in daily office functions.
• Create and manage customer invoices meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to company website for review and final agreement.
• Contract liaison between customers and staff to ensure documents are submitted w/all signatures and deadlines are met.
• Support front desk phones, customer walk-ins, etc.

Skills

Billing experience

AR/AP experience

Customer service

Microsoft Office

Communication skills

Multitasking

Tools

Office software

Job description

DH Pace Company, Inc. is seeking an Administrative Support Representative for the Charlotte office to handle billing, customer service, and daily clerical tasks in a fast-paced environment.

The role requires detail orientation, strong communication, and proficiency in Microsoft Office. Billing experience is preferred, with opportunities for growth and comprehensive benefits from day one.