Administrative & Billing Support Specialist

D.H. Pace Company, Inc.; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance and disability

401(k) with employer match

Health Savings Account and Flexible Sp

Job summary

Overhead Door Company of Charlotte, a DH Pace Company, Inc. office in Charlotte, NC, is seeking a full-time Administrative Support Representative. The role focuses on billing functions, administrative tasks, and customer service support in a fast-paced environment.

Ideal candidates are detail-oriented, organized, and capable of independent work as well as team collaboration. Prior billing experience is a plus, and familiarity with AR/AP helps. Excellent MS Office skills are required.

Qualifications

• Attention to detail is essential.
• Strong customer service skills are required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Billing experience is a plus.

Responsibilities

• Provide general administrative support in daily office functions.
• Create and manage customer invoices meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to company website for review and final agreement.
• Contract liaison between customers and staff to ensure documents are submitted with signatures and deadlines.

Skills

Attention to detail

Customer service

Microsoft Office

Billing experience

Job description

Overhead Door Company of Charlotte, a DH Pace Company, Inc. office in Charlotte, NC, is seeking a full-time Administrative Support Representative. The role focuses on billing functions, administrative tasks, and customer service support in a fast-paced environment.

Ideal candidates are detail-oriented, organized, and capable of independent work as well as team collaboration. Prior billing experience is a plus, and familiarity with AR/AP helps. Excellent MS Office skills are required.