Administrative Support Associate — Evenings & Saturdays

Hub Group; Birmingham (AL); On-site; USD 22,000 - 25,000; Full time

Job summary

Hub Group in Birmingham, AL is seeking an Administrative Support I to assist managers with clerical duties, route monitoring, and onboarding documents for new drivers. The role requires strong multi-tasking and a friendly, professional demeanor.

You will answer phones and emails, coordinate with drivers and vendors, process paperwork, and maintain files as part of a fast-paced office team with evening and Saturday shifts.

Qualifications

• High school diploma or equivalent required; post high school education a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Must be able to work evenings and Saturdays.
• Pass pre-employment background check.
• Maintain professional and safe work environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails.
• Handle customer issues with a focus on satisfaction.
• Contact vendors on damage or replacement orders.
• Respond to email in a timely manner and maintain filing systems.
• Monitor and update delivery routes and schedules.
• Process daily working orders and track their status.
• Print pull sheets and mark live daily in warehouse.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Multitask

Professional phone skills

Communication skills

Active listening

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hub Group in Birmingham, AL is seeking an Administrative Support I to assist managers with clerical duties, route monitoring, and onboarding documents for new drivers. The role requires strong multi-tasking and a friendly, professional demeanor.

You will answer phones and emails, coordinate with drivers and vendors, process paperwork, and maintain files as part of a fast-paced office team with evening and Saturday shifts.